Cancellation & Refund Policies

CANCELLATION & REFUND POLICIES

All requests for cancellation or refund must be submitted via email to kloeilindsay@gmail.com

​

​

SESSIONS & APPOINTMENTS

I know that you value your time and also mine, so I have a couple of rules around appointment cancellation.

​

I am however flexible and will always take into account your individual situation before applying any cancellation fees as I understand that life and Spirit are ultimately flexible!

​

Less than 48 hours’ notice of cancellation will incur a 50% fee (I will refund the 50% asap if paid upfront)

​

Less than 24 hours’ notice will incur a full fee (obviously any emergencies beyond your control will be credited for a future session)

​

No refund if you missed your scheduled appointment.

​

​

IN-PERSON SESSIONS

​

NO Late arrivals will be allowed to join the events. If you know you will be a few mins late, please contact me ahead of time.

​

For individual session, if you are running late, you will be cutting into your own time.

​

Closed-toed shoes are required to be with the horses.